Network Support Is Not Just A Bunch Of Network Support Leads!

     Imagine you are a small business that just opened up the doors for business.  You spent months and months planning how your business is supposed to operate.  In order to be ahead of the competition, you've decided to use a computer system to process daily transactions.  Now the planning is done, and you're opening doors for business.  The first few days are going great, and you're confident that the business will be a success.  Everything related to your computer arrangement is working out as planned.  Then one day you're pumping out orders on overtime deep into the weekend hours.Something happens, and the whole computer system stops working.  You can't log into the server, the software won't initialize properly, and you're all of a sudden dead in the water.  You start to panic.

Now you can't take sales, and you can't finish fulfilling your existing orders.  You get on the phone with all your network support leads to try and find someone that can help you.  Since it's late into the weekend, you're not finding any network support people available to help you.  You start wondering if this is just a dream, you'll wake up soon, and business will be just fine!



     Now you wish you had planned this all out before hand.  Pinching corners on the budget involved cutting back on the network support team, and now you're regretting it. You're craving for a support team that could not only handle your network issues, but also your hardware and software issues.  Not all computer networks are set up the same, and require a specific configuration.  Hardware and software compatibilities involve having them work together, and there are many options to achieve that task.  So you're going to need a network support team that understands how your system is set up.



     A wise system support analyst would make having a network support team top priority.  Your best friend that works a day job as a network support specialist is not the best choice you can make just because you didn't want to pay the extra cost each month.  Picking out a network support team should be done the same time you decide on what kind of computer system you want.  



     Network support leads are usually recommended by other business owners, whether they are people you personally know, or come in contact with.  Ask them what kind of network support team they are using.  You need to have someone that can be your one stop support team.  Don't forget the times when you just need to get on the phone and call someone on their help desk, if they have one.  Don't get sucked into a help desk service that has a bunch of short term fixes.  You need someone that can offer a call monitoring service to ensure a proper resolution is found.




     Most importantly you should consider using someone that understands your business goals.  Consider finding someone that understands where you want to go with your business.  Once you find someone with that skill set, you'll feel like you've just gained another business associate.  Try and find someone that has distinctive support packages, so you can hand pick the special one that you need.  Having a network support team that fits your needs, and understands your support needs will help to keep you in business for a long long time.  You won't ever find yourself in a situation that jeopardizes your business endeavor.

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